Automatic Teller Machines (ATM)

Visa, Master Card, American Express and Discover cards are accepted at concession and merchandise stands.  However, for convenience ATM cards are located as indicated:

• Clarian Health Entry Pavilion: Next to the Box Office on the Pennsylvania Street side.
• Main Concourse: Section 2 and Section 19 
• Balcony Level: Section 211.

When public autograph sessions are scheduled for players or other celebrities, it will be announced through the media in advance, and guidelines will be given at that time.

When soliciting autographs independently, please obey the direction of the building staff and security.

Special requests from non profit organizations must be made in writing on the non profit organization’s original letterhead and submitted to the respective Community Relations Department at least six weeks prior to the date needed. Please include the specific details of your request, and mail to:

Baby-Care

• Boomers Buddies:  Sponsored by AAA Hoosier Motor Club, is an identification bracelet to write parent’s seat location and cell phone number, in case the child gets separated.  They are available at any Guest Relations desk.
• Changing Tables: Are in the disability stalls of both the women’s and men’s restrooms.
• Strollers: Collapsible units may be stored beneath you assigned seat(s). Non-collapsible units may be checked in at Guest Relations. See building staff for assistance.
• Lounge Areas: Contact Guest Relations for the location nearest you.
• Breast Feeding: Please contact the nearest Guest Relations representative for assistance.
• Family Restrooms:  For your convenience, there also available “on the corners” of the building.  See staff for direction.
• Lost Child:  A procedure is in place to assist you.  Please report to the nearest Guest Relations location or contact the nearest Fieldhouse staff person for assistance.

The Locker Room Restaurant

Located on the Event Level, this high-energy restaurant and bar is available to Suite, Courtside Ticket Holders, and Sponsors during every Pacers home game. During Fever games it is open to the ticketed public.  The Locker Room Restaurant is available for private functions. Managed by Levy Restaurants, this unique restaurant offers something for every appetite. From exciting new gourmet dinner entrées to mouthwatering burgers, freshly tossed salads and hand-carved sandwiches, it’s dining for the hardiest appetite. Complement your meal with a selection from the fully-stocked bar, complete with an extensive list of premium cocktails, imported and domestic beers and wines by the bottle or glass. The ultimate delight is a selection from Levy’s signature dessert and hospitality that creates an unforgettable dining experience.  The Locker Room Restaurant opens one and one half hours before tipoff. Make your next event one to remember…hold it in The Locker Room Restaurant! Call (317) 917-2500 today.  

Boomer is the official mascot for the Indiana Pacers, while Freddy Fever leads the cheers as the official mascot for the Indiana Fever.

These lovable and extremely popular characters also make wonderful souvenirs. Whether on a T-shirt or in the form of a stuffed-doll or a cookie jar; the Home Court gift shop has a replica for you.   Both mascots also make outside appearances for business meetings, sponsor appearances, birthday parties, etc. To book a mascot for your next event, call (317) 917-2500.

There are over 100 points of sale, to include Starbucks, Ritter’s Frozen Custard, Hardees, Quick Lube, Danoto’s Pizza, and many others.

Conseco Fieldhouse takes special pride in its efforts to meet the needs of all guests. The Fieldhouse meets, and in most cases, exceeds the requirements of the Americans with Disabilities Act. To request a Disability Guide outlining the services for those in need, please call (317) 917-2500 or make your request online at bjbrown@pacers.com . 

Following is a short list of services:

• Assisted Listening Devices: Available upon request. For details see the nearest Guest Relations representative. Advanced notice is requested to insure availability.
• ASL Interpreters: Available with a two-week (minimum) advanced notice. Call (317) 917-2734 with the event date and time for which service is requested.  Specific seating information (as printed on your ticket) will be necessary to secure the service. The names of the guests needing the service and a telephone number or e-mail address will also be beneficial for follow up. Interpreter request can also be made via e-mail at bjbrown@pacers.com as well.   
• Disability Drop-Off Point: Located on Conseco Court, immediately north of the Clarian Health Entry Pavilion. Conseco Court is a one-way street eastbound off of Pennsylvania Street. It exits onto Delaware Street. No parking is allowed.
• Disability Seating: Contact the nearest usher for assistance. Wheelchair locations and modified aisle seats with ample room are available throughout the Fieldhouse. Seating is dispersed both vertically and horizontally.
• Parking:  While Conseco Fieldhouse neither owns nor manages parking facilities, there are a number surrounding the building, each with a number of Handicap Parking spaces.  The Virginia Avenue Garage is on the northeast corner of the building, and has a bridge that stretches from the third floor of the garage to the building.  Once across, when doors open, guests can use the catwalk to access the elevator and all seating. 
• Restrooms: Conseco Fieldhouse is generously equipped with accessible facilities on all levels. All restrooms are adapted for service to disabled patrons. Unisex/Family restrooms are also available.
• Telephones TDD/TTY: Located the receptionist area on the Fed Ex Founders Level and Security Control on the event level.  See the nearest usher or Guest Relations staff person for assistance. 
• Tickets:  Are available through Ticketmaster outlets or in person at the Fieldhouse box office.  If you are injured after the purchase of your tickers, please bring your ticket(s) to the Fieldhouse box office to see what options are available.
• Wheelchairs:  Guests needing assistance (once inside the building) may go to the Guest Relations desk in the Clarion Health Entry Pavilion and request the service. A wheelchair will be summoned and made available to assist guests to and from their seats, on a first come first served basis. Wheelchairs are not available for loan or rental.   

The Pacers and Fever Community Relations Departments make donations to not-for-profit organizations only. Generally, donations are not made to individuals except in the cases of terminally ill children referred by the Indiana Children’s Wish Fund and/or the Make-A-Wish Foundation.

All requests must be made in writing on the requesting organization’s original letterhead and submitted to the respective Community Relations Department at least six weeks prior to the date of the event.

Requests should be mailed to:

Indiana Pacers
Attn: Richie Smith
125 S. Pennsylvania Street
Indianapolis, IN 46204

Indiana Fever
Attn: Roberta Courtright
125 S. Pennsylvania Street
Indianapolis, IN 46204

The supply of available merchandise in comparison to the number of requests received makes it necessary for the Community Relations Department to make only one donation of one item to any organization within any given season. Every effort is made to fill the specific requests of organizations; however, pending availability, the Community Services Coordinator reserves the right to make the final determination on the donated item(s).

As of January 1, 2010 donation requests will be accepted online at  hhtp://.www.nba.com/pacers/community  

First aid stations are located on each level of Conseco Fieldhouse. A well trained staff of event workers and trained medical staff in place to assist in an emergency situation during public events.  If you have a unique situation and will be attending an event, please call (317) 917-2734 in advance with details so we can pre-plan and make your stay with us uneventful.     

The stations are located:

• Event Level near Section 3
• Main Concourse near Section 7
• Balcony Level near Section 204

Emergency situations should be reported to the nearest usher, security guard, Guest Relations or other staff for immediate follow up.

Guest Relations will staff desks are in the following locations as attendance dictates:

• Clarian Health Entry Pavilion near the Delaware Street entrance.
• Main Concourse across from Section 19
• Krieg DeVault Club Level across from Suite 29
• Balcony Level across from sections 206/207

Legends Presented By Bright House Networks     
Located in the south end of the Krieg DeVault Club Level, Legends is a limited-membership area featuring an exclusive, professional environment designed to meet all your business and entertainment needs. The ticket is all inclusive: spectacular views from your seats, great food and beverages AND In-Seat service! Join us for a fun evening and a memorable experience — all for ONE PRICE. For Legends ticketing information, contact the Premium Sales Department at (317) 917-CLUB or visit Legends presented by Bright House Networks.      

NBA Fan Code of Conduct

The National Basketball Association, Indiana Pacers, and Conseco Fieldhouse are committed to creating a safe, comfortable, and enjoyable sports and entertainment experience.  NBA fans have a right to expect an environment where:

• Players respect and appreciate each and every fan.

• Guests will be treated in a consistent, professional and courteous manner by all arena and team personnel.

• Guests will enjoy the basketball experience free from disruptive behavior, including foul or abusive language and obscene gestures.

• Guests will consume alcoholic beverages in a responsible manner.  Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.

• Guests will sit only in their ticketed seats and show their tickets when requested.

• Guests who engage in fighting, throwing objects or attempting to enter the court will be immediately ejected from the arena.

• Guests will smoke in designated smoking areas only.

• Obscene or indecent messages on signs or clothing will not be permitted.

• Guests will comply with requests from arena staff regarding arena operations and emergency response procedures.

The Fieldhouse staff has been trained to intervene when necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard, or guest services staff member. Guests who choose not to adhere to these provisions will be subject to ejection without

Security

Guests entering Conseco Fieldhouse are subject to inspection. All bags will be inspected and all bags larger than 16”x16” will not be allowed. In addition, weapons of any type, including chains, spikes, pocket knives, or any other item that may be deemed by PS&E as a safety or security issue, are not permitted inside the ticketed area.

Season Ticket Holders

Single-Event Suites

A limited number of Executive and Party Suites are available for some Conseco Fieldhouse events. These Single-Event Suites come in two sizes. Located on the private Krieg DeVault Club Level, the Executive Suites comfortably accommodate 20 guests; while the Party Suites, accommodate up to 50 guests. Executive and Party Suites offer the perfect setting for special client outings, corporate/ employee events, holiday parties and special get-togethers with friends and family. For more information, call (317) 917-CLUB or visit http://www.consecofieldhousepremiumseating.com/suites.php

Souvenir stands are located throughout Conseco Fieldhouse during Pacers and Fever games.

• Main Concourse: northwest quadrant (Home Court) across from section 19 , near the Practice Court on the northeast quadrant at Section 2, and the south end near Legends presented by Bright House Networks near section 14/15
• Krieg DeVault Club Level: northeast quadrant near the Varsity Club presented by UPS
• Balcony Level: southeast and southwest quadrants

For other events, portable units may also be set up at various locations. To locate a souvenir stand nearest you, contact a Guest Relations or Crowd Management representative.

Speakers Bureau

PS&E front office personnel are available for speaking engagements, lunch meetings and other functions. Players, mascots and members of the dance teams are also available for personal appearances and community events for a nominal fee. For more information, call (317) 917-2500.

Starbucks Coffee Shop

Starbucks is located in the northwest quadrant of Conseco Fieldhouse, on street level, adjacent to Home Court. Starbucks serves its famous cappuccino, espresso and pastries. The coffee shop is open to the general public during non-event times. For more information, call (317) 917-0118.

Strollers

Non-collapsible strollers may be checked at Guest Relations located on the Main Concourse. Collapsible units may be placed underneath the seats. Contact a Guest Relations representative for further assistance.

Suite Rental

A limited number of Executive and Party Suites are available for certain Conseco Fieldhouse events. These rental suites come in two sizes. Located on the private FedEx Level and Krieg DeVault Club Level, the Executive Suites comfortably accommodate 20 guests; while the Party Suites, located on the Krieg DeVault Club Level, accommodates up to 50 guests. Executive and Party Suites offer the perfect setting for special client outings, corporate/employee events, holiday parties and special get-togethers with friends and family. For more information, call (317) 917-2500 or visit http://www.consecofieldhousepremiumseating.com/suites.php

Taxis

Taxicab service is available in the Indianapolis downtown area. Yellow Cab offers taxi services for wheelchair clients and may be contacted at (317) 487-7777. For assistance, contact a Guest Relations representative.

For season or group ticket information, call (317) 917-2500.

• Single-Game/Event: Pacers single-game tickets can be purchased by phone at (800) 4NBA-TIX.Tickets for all Conseco Fieldhouse events, including Pacers games, can be purchased at the Conseco Fieldhouse Box Office, all Ticketmaster locations, including the Internet (Ticketmaster.com), by phone at (317) 239-5151 or (800) 359-2525 (TDD), in addition to select state-wide Marsh stores.
• Group: Groups of 20+ can purchase discounted tickets for some events including all Pacers and Fever home games.
• Season: Full, half and mini season ticket packages for the Pacers and the Fever are available at various price ranges.

The Varsity Club Presented By UPS

Managed by Levy Restaurants, this full-service restaurant offers upscale dining. Located on the north end of the Krieg DeVault Club Level, it is available to Suite Holders and Club Seat Licensees during all Pacers home games and other selected events. It is also available on a walk-up/space-available basis for other Season Ticket Holders. For other events, during non Pacers/Fever games it may be open to the general public. 

Call (317) 917-3577 for reservations, between 8:30 a.m. - 5:00 p.m. Reservations are not required for bar seating, but capacity is limited. Only Suite, Legends and Club Seat Members may dine on the rail during game time.  For your convenience during Pacers games, two seating options are available: Pre-game seating at one and one half hours prior to tip off.  This option features our Chef's Tables; and the second seating is at tip off. This option offers an ala carte menu and Chef's Tables.  A special menu is available for children under the age of 10.    Cash and major credit cards are accepted. For more information, call (317) 917-3550 or visit Varsity Club presented by UPS

Weapons

Weapons of any type, including chains, spikes, or any other item that may be deemed by PS&E as a safety or security issue, are not permitted inside Conseco Fieldhouse. 

Located in the Clarian Health Entry Pavilion, the Conseco Fieldhouse Box Office is open Monday-Saturday from 10:00 a.m. to 5:00 p.m. The Box Office is open later on evenings and some Sundays when there are events scheduled. Payment methods accepted are: cash, check, Visa, MasterCard, Discover and American Express. The Box Office telephone number is (317) 917-2727.

Season Ticket Holders may pick-up all tickets at Season Ticket Holder Will Call - windows 14 and 15 - on at game time, until 30 minutes past tipoff.