Automatic Teller Machines (ATM)

ATMs are located on three levels of Conseco Fieldhouse for your convenience.

• Clarian Health Entry Pavilion: Next to the Box Office on the Pennsylvania Street side.
• Main Concourse: Section 19 (near Coors Light Silver Bucket Bar) and Section 2
• Balcony Level: Next to the Finish Line Pavilion/Section 211.

When autograph sessions are scheduled for players or other celebrities, the public will be notified in advance, and guidelines will be given at that time.

When soliciting autographs independently, please obey the direction of the building staff and security.

Special requests must be made in writing on the requesting organization’s original letterhead and submitted to the respective Community Relations Department at least six weeks prior to the date needed. Be sure to include the specific details of your request, and mail to:

Baby-Care Stations

• Changing Tables: Placed in women’s, men’s, and unisex restrooms.
• Strollers: Non-collapsible strollers may be checked in at Guest Relations on the Main Concourse by Section 19. Collapsible units may be placed underneath the seats. See building staff for assistance.
• Lounge Areas: Contact Guest Relations for the location nearest you.
• Breast Feeding: Facilities are set aside in specific areas; please contact the nearest Guest Relations representative for assistance.

The Locker Room Restaurant

Located on the Event Level, this high-energy restaurant and bar is available to Suite, Courtside Ticket Holders, and Sponsors during every Pacers and Fever home game. The The Locker Room Restaurant is also available for private functions. Managed by Levy Restaurants, this unique restaurant offers something for every appetite, from exciting new gourmet dinner entrées to mouthwatering burgers, freshly tossed salads and hand-carved sandwiches. Complement your meal with a selection from the fully-stocked bar, complete with an extensive list of premium cocktails, imported and domestic beers and wines by the bottle or glass. Top everything off with a signature dessert and some heartfelt hospitality and you’ve got an unforgettable dining experience. To secure The Locker Room Restaurant for your next event, call (317) 917-2500.

Boomer and Bowser are the official mascots for the Pacers while Freddy Fever leads the cheers as the official mascot for the Fever.

These fan-favorite characters can be seen at every home game. These lovable and extremely popular characters also make wonderful souvenirs. Whether on a T-shirt or in the form of a stuffed-doll or a cookie jar they make the perfect gift. They are sure to charm their way into your heart. They also make outside appearances for business meetings, sponsor appearances, birthday parties, etc. To book a mascot for your next event, call (317) 917-2500.

There are over 100 points of sale. These include Starbucks, Ritter’s Frozen Custard, Hardee’s and many others.

Conseco Fieldhouse takes special pride in its efforts to meet the needs of all guests. The Fieldhouse meets, and in most cases, exceeds the requirements of the Americans with Disabilities Act. These are some of the services available to our disabled guests:

• Assisted Listening Devices: Available upon request. For details see the nearest Guest Relations representative. Advanced notice is requested to insure availability.
• Drop Off: Located on Conseco Court, immediately north of the Clarian Health Entry Pavilion. Conseco Court is a one-way street eastbound off of Pennsylvania Street. It exits onto Delaware Street. No parking is allowed.
• Interpreters: Available with a two-week advanced notice. Call (317) 917-2734 with the event date and time for which you will need the service after you have purchased your ticket, as the specific seating information will be necessary to secure the service. The names of the guests needing the service and a telephone number or e-mail address will also be beneficial to secure an appropriate interpreter.
• Restrooms: Conseco Fieldhouse is generously equipped with accessible facilities on all levels. All restrooms are adapted for service to disabled patrons.
• Seating: Contact the nearest usher for assistance. Wheelchair locations and modified aisle seats with ample room are available throughout the Fieldhouse. Seating is dispersed both vertically and horizontally.
• Telephones TDD/TTY: Located on all levels of the building.

The Pacers and Fever Community Relations Departments make donations to not-for-profit organizations only. Generally, donations are not made to individuals except in the cases of terminally ill children referred by the Indiana Children’s Wish Fund and/or the Make-A-Wish Foundation.

All requests must be made in writing on the requesting organization’s original letterhead and submitted to the respective Community Relations Department at least six weeks prior to the date of the event.

Requests may be forwarded to:

Richard Smith
Indiana Pacers
Community Services Coordinator
125 S. Pennsylvania Street
Indianapolis, IN 46204

Roberta Courtright
Indiana Fever
Community Relations Manager
125 S. Pennsylvania Street
Indianapolis, IN 46204

The supply of available merchandise in comparison to the number of requests received makes it necessary for the Community Relations Department to make only one donation of one item to any organization within any given season. Every effort is made to fill the specific requests of organizations; however, pending availability, the Community Services Coordinator reserves the right to make the final determination on the donated item(s).

First aid stations are located on each level of Conseco Fieldhouse. Guests can find the telephone number of the nearest first aid station on the black house telephones located around the building. The stations are located:

• Event Level near Section 3
• Main Concourse near Section 7
• Balcony Level near Section 204

Emergency situations should be reported to the nearest usher, security guard or Guest Relations representative.

Located on the northwest side (Pennsylvania Street side) of Conseco Fieldhouse, the 10,000-square foot Home Court is the official gift shop of the Pacers and Fever. Guests can find the latest in fashionable Pacers and Fever merchandise, amongst others, at reasonable prices. Major credit cards and checks are accepted. During events, several merchandise stands are also located throughout the building. The retail space also includes Coors Light Silver Bucket Bar and a Starbucks and participatory events for fans of any age. Fans can also check out the 12-foot tall Boomer and an 18-foot-in-diameter rotating basketball.

The gift shop is open Monday through Saturday, 10:00 a.m. - 5:00 p.m., and during specific events. The gift shop is closed on Sundays on non-event days. Call (317) 917-2755 to confirm store hours.

In addition, you can visit Home Court in Circle Centre Mall or shop online at PacersGear.com.

Guest Relations Desks are in the following locations:

• Clarian Health Entry Pavilion near the elevators
• Main Concourse across from Section 19
• Krieg DeVault Club Level across from Suite 29
• Balcony Level across from sections 206/207

Legends Presented By Bright House Networks
 

Located in the south end of the Krieg DeVault Club Level, Legends is a limited-membership area featuring an exclusive, professional environment designed to meet all your business and entertainment needs. It’s all included in your membership — spectacular views from your seats, great food and beverages, memorable experience, and much more — all for ONE PRICE. For Legends Membership information, contact the Premium Sales Department at (317) 917-CLUB or visit Legends presented by Bright House Networks.

NBA Fan Code Of Conduct
 

The National Basketball Association, Indiana Pacers, and Conseco Fieldhouse are committed to creating a safe, comfortable, and enjoyable sports and entertainment experience. NBA fans have a right to expect an environment where:

• Players respect and appreciate each and every fan.
• Guests will be treated in a consistent, professional and courteous manner by all arena and team personnel.
• Guests will enjoy the basketball experience free from disruptive behavior, including foul or abusive language or obscene gestures.
• Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.
• Guests will sit only in their ticketed seats and show their tickets when requested.
• Guests who engage in fighting, throwing objects or attempting to enter the court will be immediately ejected from the game.
• Guests will smoke in designated smoking areas only.
• There will not be any obscene or indecent messages on signs or clothing.
• Guests will comply with requests from arena staff regarding arena operations and emergency response procedures.
• Guests will also be responsible for their own good time by reporting inappropriate behavior.

The arena staff has been trained to intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard or guest services staff member. Guests who choose not to adhere to these provisions will be subject to ejection without refund, and revocation of season tickets and may also be in violation of city ordinances resulting in possible arrest and prosecution.

Security
 

Everyone is subject to a variety of inspection types when entering the Fieldhouse. All bags will be inspected and all bags larger than 16”x16” will not be allowed. In addition, weapons of any type, including chains, spikes, or any other item that may be deemed by PS&E as a safety or security issue, are not permitted inside the ticketed area.

Season Ticket Holders
 

PS&E assigns one Premium Services Manager or Ticket Services Coordinator to every Season Ticket Holder account. If Season Ticket Holders have questions, need additional tickets, invoice questions, wish to schedule a meeting or other special request they may do so by calling their service person or the Season Ticket Holder Hotline at (317) 917-2525.

Single-Event Suites
 

A limited number of Executive and Party Suites are available for certain Conseco Fieldhouse events. These Single-Event Suites come in two sizes. Located on the private Krieg DeVault Club Level, the Executive Suites comfortably accommodate 20 guests; while the Party Suites, accommodate up to 50 guests. Executive and Party Suites offer the perfect setting for special client outings, corporate/ employee events, holiday parties and special get-togethers with friends and family. For more information, call (317) 917-CLUB or visit Single-Event Suites.

For season or group ticket information, call (317) 917-2500.

• Single-Game/Event: Pacers single-game tickets can be purchased by phone at (800) 4NBA-TIX.Tickets for all Conseco Fieldhouse events, including Pacers games, can be purchased at the Conseco Fieldhouse Box Office, all Ticketmaster locations, including the Internet (Ticketmaster.com), by phone at (317) 239-5151 or (800) 359-2525 (TDD), in addition to select state-wide Marsh stores.
• Group: Groups of 20+ can purchase discounted tickets for some events including all Pacers and Fever home games.
• Season: Full, half and mini season ticket packages for the Pacers and the Fever are available at various price ranges.

The Varsity Club Presented By UPS
 

This full-service restaurant offering an upscale dining experience is located on the north end of the Krieg DeVault Club Level. Managed by Levy Restaurants it is open to Suite Holders and Club Seat Licensees during all Pacers home games and other selected events. It is also available on a walk-up/space-available basis for other Season Ticket Holders. For other events The Varsity Club presented by UPS may be open to the general public.

Reservations can be made by calling (317) 917-3577 between 8:30 a.m. - 5:00 p.m. Reservations are not required for bar, but capacity is limited. Only Suite, Legends and Club Seat Members may dine on the rail during game time. A special menu is available for children under the age of 10.

Cash and major credit cards are accepted. For more information, call (317) 917-3550 or visit Varsity Club presented by UPS.

Weapons

Weapons of any type, including chains, spikes, or any other item that may be deemed by PS&E as a safety or security issue, are not permitted inside the ticketed area.

Located in the Clarian Health Entry Pavilion, the Conseco Fieldhouse Box Office is open Monday-Saturday from 10:00 a.m. to 5:00 p.m. The Box Office is open later on evenings and some Sundays when there are events scheduled. Payment methods accepted are: cash, check, Visa, MasterCard, Discover and American Express. The Box Office telephone number is (317) 917-2727.

Season Ticket Holders may pick-up all tickets at Season Ticket Holder Will Call - windows 14 and 15 - on any game day once doors to the game open until 30 minutes past tipoff.