Fan Guide
Fan Guide
Welcome back to the future . . . where we have the opportunity to enjoy yesteryear today. The excitement of the present and the sweet anticipation of the future, all blending into a wonderful experience…the Conseco Fieldhouse experience. Explore its corridors and embrace the past, the present and the future where fun times and spectacular entertainment meet...welcome to “our house”!
Advanced Ticket Sales
Located in the Clarian Health Entry Pavilion, the Conseco Fieldhouse Box Office standard hours are Monday-Saturday from 10:00 a.m. to 5:00 p.m.
- On event days, the Box Office will usually open at least two hours before the event starts. Call (317) 917-2727 in advance for actual times.
- Telephone Orders via Ticketmaster at (800) 745-3000 or TDD at (800) 943-4327.
- For internet purchases use Ticketmaster.com.
Alcohol
Indiana Alcohol and Tobacco Commission (ATC) govern the sale and use of alcoholic beverages in Conseco Fieldhouse. To maintain compliance and for the safety of our guests Pacers Sports & Entertainment asks that you observe the following:
- By law, minors (under the age of 21) are not permitted to consume alcoholic beverages.
- Bringing alcoholic beverages into Conseco Fieldhouse is illegal.
- Alcoholic beverages purchased in Conseco Fieldhouse must be consumed inside the building.
- Alcoholic beverages taken from suites must be poured into plastic cups.
- When the sale and use of alcoholic beverages is allowed, a maximum of two alcoholic beverages per person may be purchased per sale.
- It is unlawful to serve alcoholic beverages to a visibly intoxicated patron.
- Pacers Sports & Entertainment, Levy Restaurants and persons serving alcoholic beverages reserve the right to check for proper identification and refuse service to persons under age 21 or to those who appear to be intoxicated.
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Alcoholic beverages may not be available at all Conseco Fieldhouse events (Suites may or may not be affected). To determine the alcohol policy in advance, call (317) 917-2500.
Courtesy Ride Program presented by AAA Hoosier Motor Club
The AAA Hoosier Motor Club has joined forces with the Indiana Department of Criminal Justice to assist those guests that do not have a designated driver. If you are traveling within a 20 mile radius of Conseco Fieldhouse and need assistance, please report to the nearest Guest Relations desk and request a courtesy ride home.
Animals
Only service dogs, either certified or in-training, will be permitted in Conseco Fieldhouse. All other animals are prohibited.
Suite Rentals
Party Suites with a capacity for fifty (50) people and Executive Suites with a capacity for twenty (20) people, along with food and support services are available. There are other accommodations for smaller or larger functions. For more information, call (317) 917-CLUB or Single-Event Suites.
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Automatic Teller Machines (ATM) |
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Autographs
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When public autograph sessions are scheduled for players or other celebrities, it will be announced through the media in advance, and guidelines will be given at that time. |
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When soliciting autographs independently, please obey the direction of the building staff and security. |
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Special requests from non profit organizations must be made in writing on the non profit organization’s original letterhead and submitted to the respective Community Relations Department at least six weeks prior to the date needed. Please include the specific details of your request, and mail to: |
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Banquet Facilities
Unique banquet facilities with upscale amenities and service are available. For more information, call (317) 917-2500.
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Baby-Care
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The Locker Room Restaurant |
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Located on the Event Level, this high-energy restaurant and bar is available to Suite, Courtside Ticket Holders, and Sponsors during every Pacers home game. During Fever games it is open to the ticketed public. The Locker Room Restaurant is available for private functions. Managed by Levy Restaurants, this unique restaurant offers something for every appetite. From exciting new gourmet dinner entrées to mouthwatering burgers, freshly tossed salads and hand-carved sandwiches, it’s dining for the hardiest appetite. Complement your meal with a selection from the fully-stocked bar, complete with an extensive list of premium cocktails, imported and domestic beers and wines by the bottle or glass. The ultimate delight is a selection from Levy’s signature dessert and hospitality that creates an unforgettable dining experience. The Locker Room Restaurant opens one and one half hours before tipoff. Make your next event one to remember…hold it in The Locker Room Restaurant! Call (317) 917-2500 today. |
Special Celebrations
Celebrate with us! We have suites Party Suites that will accommodate up to 50 in an intimate setting, and quality food options catered by Levy Restaurants, who will also provide support services. There are other accommodations for smaller or larger functions. Invite Boomer and Bowser to your birthday party or other celebrations. For more information, call (317) 917-CLUB or Birthday Celebrations.
Boomer/Freddy Fever
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Boomer is the official mascot for the Indiana Pacers, while Freddy Fever leads the cheers as the official mascot for the Indiana Fever. |
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These lovable and extremely popular characters also make wonderful souvenirs. Whether on a T-shirt or in the form of a stuffed-doll or a cookie jar; the Home Court gift shop has a replica for you. Both mascots also make outside appearances for business meetings, sponsor appearances, birthday parties, etc. To book a mascot for your next event, call (317) 917-2500. |
Boomer's Buddies:
Sponsored by AAA Hoosier Motor Club, this is an identification bracelet to write parents’/responsible party seat location and cell phone number, in case the child or disabled guest gets separated from them. This is beneficial for both children and special needs guests as well. Boomer's Buddies Wristband is a free in-house service. To register your child, visit Guest Relations on any level.
Bottles and Cans
For the safety of our patrons, glass (and sometimes plastic) bottles and cans are not permitted inside the seating bowl, contents will be poured into paper containers. Additionally, bottle caps will be removed at all times.
Bus Service
Indygo service to and from Conseco Fieldhouse is available. The schedule will vary with each route. Contact IndyGo for scheduling information, including Open Door service for the disabled, at (317) 635-3344 or www.indygo.net.
Bus Parking
For specific bus parking information near Conseco Fieldhouse, please contact Denison Parking at (317) 916-1760.
Camera/Video Equipment
Pacers/Fever Basketball and other NBA/WNBA events:
NBA policy strictly prohibits the use of still photos or video footage for commercial purposes without the express written approval of the NBA head office.
Non-professional still cameras (digital or film) are allowed at Pacers and Fever basketball games in Conseco Fieldhouse. Non-professional lenses are generally defined as lenses less than 6 - 8” in length, and black in color. Professional cameras (generally defined as a camera with a detachable lenses longer than 6 – 8”, or large lenses that are dark grey in color) are PROHIBITED.
Video cameras, and taking of video with other devices, are prohibited. We reserve the right to disallow cameras that, in the opinion of management will be used to produce professionally marketed images.
Tripods and other equipment that could pose a tripping hazard are not permitted.
Standing or positioning oneself in order to take pictures in a manner that obstructs the view or enjoyment of the event by others is not permitted.
All Other events:
The above policy represents the general camera/video policy for events at Conseco Fieldhouse. Camera policies may vary for other events in Conseco Fieldhouse. Promoters of these events may further restrict camera and video policy. Conseco Fieldhouse management will enforce the camera policies of these events. Guests can call the Fieldhouse at 317-917-2500 to find out the camera policy for select events in advance.
Tripods and other equipment that could pose a tripping hazard are not permitted.
Standing or positioning oneself in order to take pictures in a manner that obstructs the view or enjoyment of the event by others is not permitted.
Guests may be asked to either return prohibited cameras to their vehicle or check them at no cost at the Guest Relations desk in the Clarian Health Entry Pavilion. Guests are asked to retrieve their checked item within 30 minutes following the conclusion of the event.
Carry Ins
Food or beverages from outside sources are will not be allowed into Conseco Fieldhouse. Restricted items/packages should be returned to your vehicles before entering.
Children's Tickets
Children under 24 months of age do not need a ticket for Pacers and Fever games. Requirements for other Conseco Fieldhouse events may vary. For more information, contact the Conseco Fieldhouse Box Office at (317) 917-2727.
Concessions
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There are over 100 points of sale, to include Starbucks, Ritter’s Frozen Custard, Hardees, Quick Lube, Danoto’s Pizza, and many others. |
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Conference Space
Unique meeting facilities are available for groups of all sizes. Schedule your meeting and attend the game ver. To get your game night tickets and reserve your meeting space, call (317) 917-2500.
Courtesy Ride Program presented by AAA Hoosier Motor Club
If you think you need a ride home and do not have a designated driver, stop by Guest Relations located on the Balcony Level or Main Concourse. A taxi ride home can be arranged free of charge, courtesy of AAA Hoosier Motor Club. Rides are limited within a 20 mile radius of Conseco Fieldhouse.
Disabled Guest Services
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Conseco Fieldhouse takes special pride in its efforts to meet the needs of all guests. The Fieldhouse meets, and in most cases, exceeds the requirements of the Americans with Disabilities Act. To request a Disability Guide outlining the services for those in need, please call (317) 917-2500 or make your request online at bjbrown@pacers.com . Following is a short list of services:
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Donation Requests
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The Pacers and Fever Community Relations Departments make donations to not-for-profit organizations only. Generally, donations are not made to individuals except in the cases of terminally ill children referred by the Indiana Children’s Wish Fund and/or the Make-A-Wish Foundation. |
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All requests must be made in writing on the requesting organization’s original letterhead and submitted to the respective Community Relations Department at least six weeks prior to the date of the event. |
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Indiana Pacers |
Indiana Fever |
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As of January 1, 2010 donation requests will be accepted online at hhtp://.www.nba.com/pacers/community
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Drop Off Area
Disabled guests may use the designated Disability Drop Off area located on Conseco Court. No parking is allowed. Conseco Court is a one-way street eastbound from Pennsylvania Street.
Elevators
Public elevators are located in the northeast quadrant of the building on each level. Escalators are also available.
Emergency Call Registration
Guests expecting emergency phone calls may register at any Guest Relations location. When registering, guests should leave their name, seat location and cell phone number.
Employment
When employment opportunities are available, they will be posted on our website. Most of the part-time job opportunities are evenings and weekends or when events are scheduled. To review a list of full-time or part-time job openings call the job line at (317) 917-2558 or click on Jobs.
Escalators
For your convenience, escalators are located on the Main Concourse Krieg DeVault Club and Balcony Levels on the Delaware Street and Pennsylvania Street sides of the Fieldhouse, and at the bridge from the Virginia Avenue Garage to the Clarian Health Entry Pavilion.
Evacuation
Conseco Fieldhouse crowd management personnel have been trained in emergency procedures and will assist guests with disabilities in the event of an evacuation. See staff for assistance.
First Aid
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First aid stations are located on each level of Conseco Fieldhouse. A well trained staff of event workers and trained medical staff in place to assist in an emergency situation during public events. If you have a unique situation and will be attending an event, please call (317) 917-2734 in advance with details so we can pre-plan and make your stay with us uneventful. The stations are located:
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Emergency situations should be reported to the nearest usher, security guard, Guest Relations or other staff for immediate follow up.
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Gift Shop
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Guest Conduct
PS&E is committed to providing a fun, entertaining, exciting and safe environment for all guests.
- Those guests interfering with the event or causing offense to other guests may be asked to leave the building and may be subject to arrest and prosecution.
- Any bags/items brought into the building are subject to inspection and the building policy. As a rule, bags size 16X16 are acceptable. Other bags may be refused entry.
- No weapons or any kind will be allowed in the building. Knives, chains, lasers, or any other items that may be considered harmful will not be allowed inside. Pacers Sports and Entertainment reserves the right to use it’s discretion concerning safety issues.
- The camera policy (see Camera Policy) will vary with each event. For specific information pertaining to your event, call (317) 917-2500.
- For information on additional policies, visit NBA Fan Code of Conduct.
Guest Relations
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Guest Relations will staff desks are in the following locations as attendance dictates:
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Legends Presented By Bright House Networks |
Lost Children/Person
Parents are encouraged to register children at the nearest Guest Relations desk and receive a Boomer’s Buddies wristband (see Boomer’s Buddies). If a guest is lost or separated from their group, please visit the nearest Guest Relations for further assistance.
Lost and Found
Any items found in the building will be turned in to the Guest Relations. Any unclaimed items will be discarded after 30 days or less as space requires. Call (317) 917-2979 for inquiries.
Meeting Space
Unique meeting, banquet or party facilities with upscale amenities and service are available. We can accommodate groups from two up, depending on your needs. For more information, call (317) 917-2500.
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NBA Fan Code of Conduct |
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The National Basketball Association, Indiana Pacers, and Conseco Fieldhouse are committed to creating a safe, comfortable, and enjoyable sports and entertainment experience. NBA fans have a right to expect an environment where:
The Fieldhouse staff has been trained to intervene when necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard, or guest services staff member. Guests who choose not to adhere to these provisions will be subject to ejection without |
Pacers Foundation
Is the means by which Pacers Sports & Entertainment channels funds back in to the community we serve. Supported solely by our corporate parent, we strongly believe that helping Indiana’s youth to make winning life choices requires all of us in the community to do our part. Therefore, we invite you to join us in this effort by making a financial contribution to Pacers Foundation and/or volunteering your time to help the non-profits we fund. In our view, the community’s greatest challenges necessitate the community’s best solutions. Join us and be part of the solution. For information on how to submit a grant/scholarship application or make a donation, please call (317) 917-2500.
Parking
Parking is available within walking distance of Conseco Fieldhouse throughout the downtown area. If you would like specific information related to bus parking near the Fieldhouse, contact Denison Parking at (317) 916-1760.
Police/Security
Local uniform law enforcement officers and other security staff will be on duty throughout the building and on the grounds during event times. If you need assistance, notify security staff immediately.
Parent Waiting Areas
There may be a designated area for those bringing children but not attending some events. To determine availability and location information, please call (317) 917-2500.
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Security |
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Guests entering Conseco Fieldhouse are subject to inspection. All bags will be inspected and all bags larger than 16”x16” will not be allowed. In addition, weapons of any type, including chains, spikes, pocket knives, or any other item that may be deemed by PS&E as a safety or security issue, are not permitted inside the ticketed area. |
Ticket Policy
Season Tickets
Full, half and mini plan season ticket packages for the Pacers and the Fever are available at various price points. For season ticket information, call (317) 917-2500. Fever Season Ticket Hotline number is 917-2528
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Season Ticket Holders |
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Single-Event Suites |
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A limited number of Executive and Party Suites are available for some Conseco Fieldhouse events. These Single-Event Suites come in two sizes. Located on the private Krieg DeVault Club Level, the Executive Suites comfortably accommodate 20 guests; while the Party Suites, accommodate up to 50 guests. Executive and Party Suites offer the perfect setting for special client outings, corporate/ employee events, holiday parties and special get-togethers with friends and family. For more information, call (317) 917-CLUB or visit http://www.consecofieldhousepremiumseating.com/suites.php |
Smoking Policy
Conseco Fieldhouse is a smoke-free building. Outdoor terraces for those guests wishing to smoke are located on the east and west sides of the Main Concourse, Krieg DeVault Club Level and Balcony Level.
Souvenirs
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Souvenir stands are located throughout Conseco Fieldhouse during Pacers and Fever games.
For other events, portable units may also be set up at various locations. To locate a souvenir stand nearest you, contact a Guest Relations or Crowd Management representative. |
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Speakers Bureau |
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PS&E front office personnel are available for speaking engagements, lunch meetings and other functions. Players, mascots and members of the dance teams are also available for personal appearances and community events for a nominal fee. For more information, call (317) 917-2500. |
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Starbucks Coffee Shop |
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Starbucks is located in the northwest quadrant of Conseco Fieldhouse, on street level, adjacent to Home Court. Starbucks serves its famous cappuccino, espresso and pastries. The coffee shop is open to the general public during non-event times. For more information, call (317) 917-0118. |
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Strollers |
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Non-collapsible strollers may be checked at Guest Relations located on the Main Concourse. Collapsible units may be placed underneath the seats. Contact a Guest Relations representative for further assistance. |
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Suite Rental |
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A limited number of Executive and Party Suites are available for certain Conseco Fieldhouse events. These rental suites come in two sizes. Located on the private FedEx Level and Krieg DeVault Club Level, the Executive Suites comfortably accommodate 20 guests; while the Party Suites, located on the Krieg DeVault Club Level, accommodates up to 50 guests. Executive and Party Suites offer the perfect setting for special client outings, corporate/employee events, holiday parties and special get-togethers with friends and family. For more information, call (317) 917-2500 or visit http://www.consecofieldhousepremiumseating.com/suites.php |
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Taxis |
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Taxicab service is available in the Indianapolis downtown area. Yellow Cab offers taxi services for wheelchair clients and may be contacted at (317) 487-7777. For assistance, contact a Guest Relations representative. |
Ticket Sales
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For season or group ticket information, call (317) 917-2500.
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Tours
All group tours of Conseco Fieldhouse must be scheduled in advance. For more information, call (317) 917-2500. all tour proceeds benefit Pacers Foundation, Inc.
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The Varsity Club Presented By UPS |
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Managed by Levy Restaurants, this full-service restaurant offers upscale dining. Located on the north end of the Krieg DeVault Club Level, it is available to Suite Holders and Club Seat Licensees during all Pacers home games and other selected events. It is also available on a walk-up/space-available basis for other Season Ticket Holders. For other events, during non Pacers/Fever games it may be open to the general public. |
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Weapons |
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Weapons of any type, including chains, spikes, or any other item that may be deemed by PS&E as a safety or security issue, are not permitted inside Conseco Fieldhouse. |
Websites
PS&E information is distributed through a variety of Websites. The following Websites are hyperlinked for easy access. Click below for immediate access.
For information on the:
- Indiana Pacers, Pacers.com
- Indiana Fever, FeverBasketball.com
- Conseco Fieldhouse, ConsecoFieldhouse.com
- Pacers Foundation, PacersFoundation.org
- Home Court, PacersGear.com
- Ticket purchases via Ticketmaster.com.
Will Call
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Located in the Clarian Health Entry Pavilion, the Conseco Fieldhouse Box Office is open Monday-Saturday from 10:00 a.m. to 5:00 p.m. The Box Office is open later on evenings and some Sundays when there are events scheduled. Payment methods accepted are: cash, check, Visa, MasterCard, Discover and American Express. The Box Office telephone number is (317) 917-2727. |
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