IT Desktop Management Interns

Prospective IT Desktop Management interns must have the following skills and experience:

• General understanding of the principles and concepts of computer networking.

• Experience with one or more of the applications in Microsoft Office (preferably Microsoft Word and/or Excel 2003).

• In-depth experience with Microsoft Windows XP Professional (and later) operating system(s).

• Ability to produce written documentation and perform technical evaluations.

• Strong attention to detail and willingness to follow directions and established procedures.

• Must be able to take general direction and then develop a work plan, in conjunction with supervisor, to carry out required tasks necessary to accomplish a stated goal.

• An interest in providing first-rate IT assistance and solutions.

• Excellent telephone manner and interpersonal skills as well as developed oral and written communication skills.

• Highly organized, flexible and able to react well to immediate issues with attention to detail and deadlines.

• Able to time manage and prioritize so that one can work alone with little supervision.

• Desire to work in a team setting with an open mind and respect for alternative approaches.

• Must be able to lift at least 45lbs.

The selected interns will be involved in the following activities:  

• Setup and configuration of desktop computers in support of IT Desktop Management projects and activities.

• Adjust and install computer equipment for Staff.

• Troubleshoot and resolve problems with desktop operating systems and application software.

• Assist IT Desktop staff with technology related problems/projects.

• Print out copies of the weekly schedules.

• Set up and break down any scheduled event AV needs.

• Prepare documentation related to IT Desktop Management functions.

• Management of equipment storage, and light filing.

• Provide interim solutions by replacing software or hardware components.

• Make sure all the facility phones are labeled and working.

• Make sure all the wall jacks are properly labeled.

• Audit/download current software on machines, test it.

• Provide an IT Helpdesk service delivering first tier support.

• Call on product support when needed.

• Work closely with colleagues and third party support to prioritize and organize issues to ensure that the agreed service levels are met.

• Making sure all systems are updated and consistent throughout.

• Evaluate and test relevant software application suites (for desktop and laptops).

Informal Application