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Welcome back to the future . . . where we have the opportunity to enjoy yesteryear today. The excitement of the present and the sweet anticipation of the future, all blending into a wonderful experience…the Conseco Fieldhouse experience. Explore its corridors and embrace the past, the present and the future as our stars just keep shining...welcome home! Advanced Ticket Sales Located in the Clarian Health Entry Pavilion, the Conseco Fieldhouse Box Office is open Monday-Saturday from 10:00 a.m. to 5:00 p.m. The Box Office is open later on evenings and some Sundays when events are scheduled.
Alcohol Indiana Alcoholic and Tobacco Commission (ATC) governs service of all alcoholic beverages in Conseco Fieldhouse. For your safety and to maintain compliance with applicable laws, rules and regulations regarding alcohol consumption, Pacers Sports & Entertainment asks that you adhere to the following:
Courtesy Ride Program presented by AAA Hoosier Motor Club If you think you need a ride home and do not have a designated driver, stop by Guest Relations located on the Balcony Level or Main Concourse. A taxi ride home can be arranged free of charge, courtesy of AAA Hoosier Motor Club. Rides are limited within a 20 mile radius of Conseco Fieldhouse. Animals Only service dogs, either certified or in-training, will be permitted in Conseco Fieldhouse. All other animals are prohibited. Anniversary Celebrations Two Party Suites with a capacity for 50 people and two Executive Suites with a capacity for 20 people, along with food and support services are available. There are other accommodations for smaller or larger functions. For more information, call (317) 917-CLUB or Single-Event Suites.
Autographs
When autograph sessions are scheduled for players or other celebrities, the public will be notified in advance, and guidelines will be given at that time. When soliciting autographs independently, please obey the direction of the building staff and security. Special requests must be made in writing on the requesting organization’s original letterhead and submitted to the respective Community Relations Department at least six weeks prior to the date needed. Be sure to include the specific details of your request, and mail to:
Richard Smith Dan Gaines Banquet Facilities Unique banquet facilities with upscale amenities and service are available. For more information, call (317) 917-2500. Baby-Care Stations The Locker Room Restaurant Located on the Event Level, this high-energy restaurant and bar is available to Suite, Courtside Ticket Holders, and Sponsors during every Pacers and Fever home game. The The Locker Room Restaurant is also available for private functions. Managed by Levy Restaurants, this unique restaurant offers something for every appetite, from exciting new gourmet dinner entrées to mouthwatering burgers, freshly tossed salads and hand-carved sandwiches. Complement your meal with a selection from the fully-stocked bar, complete with an extensive list of premium cocktails, imported and domestic beers and wines by the bottle or glass. Top everything off with a signature dessert and some heartfelt hospitality and you’ve got an unforgettable dining experience. To secure The Locker Room Restaurant for your next event, call (317) 917-2500. Celebrate it with us! Two Party Suites with a capacity for 50 people and two Executive Suites with a capacity for 20 people, along with food and support services are available. There are other accommodations for smaller or larger functions. For more information, call (317) 917-CLUB or Birthday Celebrations.
Boomer/Bowser/Freddy Fever
Boomer and Bowser are the official mascots for the Pacers while Freddy Fever leads the cheers as the official mascot for the Fever. These fan-favorite characters can be seen at every home game. These lovable and extremely popular characters also make wonderful souvenirs. Whether on a T-shirt or in the form of a stuffed-doll or a cookie jar they make the perfect gift. They are sure to charm their way into your heart. They also make outside appearances for business meetings, sponsor appearances, birthday parties, etc. To book a mascot for your next event, call (317) 917-2500. Boomer's Buddies Boomer has created a plan to assist parents with children who may wander off. Boomer's child identification wristbands are available at Conseco Fieldhouse events. Prior to attaching these wristbands to the child, the bands are updated with the seat location that appears on the adult's/child's event ticket. Boomer's Buddies Wristband is a free in-house service. To register your child, visit Guest Relations on any level. Bottles and Cans For the safety of our patrons, glass bottles and cans from concession stands are not permitted inside the seating bowl. For some events, plastic drink containers from concessions will be poured into a disposable container. All bottle caps will be removed from all sold beverages at all times. Bus Service Bus service to and from Conseco Fieldhouse is available. The hours the last bus will vary with each route. Contact IndyGo for scheduling information, including Open Door service for the disabled, at (317) 635-3344 or www.indygo.net. Bus Parking For specific information related to bus parking near Conseco Fieldhouse, contact Denison Parking at (317) 916-1760. Camera/Video Equipment "Still" cameras are permitted at Pacers and Fever games. League rules prohibit video cameras. During other events this policy may vary, and guests may be asked to check such items at Guest Relations in the Clarian Health Entry Pavilion. If the item is checked, guests are responsible to retrieve their personal item within 30 minutes following the conclusion of the event, as is noted on the claim check. Carry Ins No food or beverages from outside sources are to be brought into Conseco Fieldhouse. Child Care Should your child get separated from you, notify the nearest usher, police officer or Guest Relations representative. Changing tables are located in women's, men's, and unisex restrooms. Non-collapsible strollers may be checked at Guest Relations located on the Main Concourse. Collapsible units may be placed underneath the seats. Contact a Guest Relations representative for further assistance. Children's Tickets Children under 24 months of age do not need a ticket for Pacers and Fever games. Requirements for other Conseco Fieldhouse events may vary. For more information, contact the Conseco Fieldhouse Box Office at (317) 917-2727. Concessions
There are over 100 points of sale. These include Starbucks, Ritter’s Frozen Custard, Hardee’s and many others. Unique meeting facilities with upscale amenities and service are available. For more information, call (317) 917-2500. Courtesy Ride Program presented by AAA Hoosier Motor Club If you think you need a ride home and do not have a designated driver, stop by Guest Relations located on the Balcony Level or Main Concourse. A taxi ride home can be arranged free of charge, courtesy of AAA Hoosier Motor Club. Rides are limited within a 20 mile radius of Conseco Fieldhouse. Disabled Guest Services
Donation Requests
The Pacers and Fever Community Relations Departments make donations to not-for-profit organizations only. Generally, donations are not made to individuals except in the cases of terminally ill children referred by the Indiana Children’s Wish Fund and/or the Make-A-Wish Foundation. All requests must be made in writing on the requesting organization’s original letterhead and submitted to the respective Community Relations Department at least six weeks prior to the date of the event. Richard Smith Roberta Courtright Disabled guests may use the designated Disability Drop Off area located on Conseco Court. No parking is allowed. Conseco Court is a one-way street eastbound from Pennsylvania Street. Elevators Public elevators are located in the northeast quadrant of the building on each level. Emergency Call Registration Guests expecting emergency phone calls may register with a Guest Relations representative for notification of the call. When registering, guests should leave their name, seat location and/or cell phone number. Employment Part-time employment opportunities are available at Conseco Fieldhouse. Most of the part-time job opportunities are evenings and weekends when events are scheduled. To review a list of full-time or part-time job openings call the job line at (317) 917-2558 or Jobs. Escalators Located on the Main Concourse and Balcony Levels on the Delaware Street and Pennsylvania Street sides of the Fieldhouse, and at the bridge from the Virginia Avenue Garage to the Clarian Health Entry Pavilion. Evacuation Conseco Fieldhouse crowd management personnel have been trained in emergency procedures and will assist guests with disabilities in the event of an evacuation. In most cases, guests will be directed to the nearest stairwell or landing. First Aid
First aid stations are located on each level of Conseco Fieldhouse. Guests can find the telephone number of the nearest first aid station on the black house telephones located around the building. The stations are located: Emergency situations should be reported to the nearest usher, security guard or Guest Relations representative. Gift Shop
Located on the northwest side (Pennsylvania Street side) of Conseco Fieldhouse, the 10,000-square foot Home Court is the official gift shop of the Pacers and Fever. Guests can find the latest in fashionable Pacers and Fever merchandise, amongst others, at reasonable prices. Major credit cards and checks are accepted. During events, several merchandise stands are also located throughout the building. The retail space also includes Coors Light Silver Bucket Bar and a Starbucks and participatory events for fans of any age. Fans can also check out the 12-foot tall Boomer and an 18-foot-in-diameter rotating basketball. The gift shop is open Monday through Saturday, 10:00 a.m. - 5:00 p.m., and during specific events. The gift shop is closed on Sundays on non-event days. Call (317) 917-2755 to confirm store hours. In addition, you can visit Home Court in Circle Centre Mall or shop online at PacersGear.com. Guest Conduct PS&E is committed to providing a fun, entertaining, exciting and safe environment for all guests. Those guests interfering with the event or causing offense to other guests may be asked to leave the building and may be subject to prosecution. Any bags/items brought into the building are subject to inspection and the building policy. The camera policy will vary with each event. For specific information concerning your event, call (317) 917-2500. For information on additional policies, visit NBA Fan Code of Conduct. Guest Relations
Legends Presented By Bright House Networks Located in the south end of the Krieg DeVault Club Level, Legends is a limited-membership area featuring an exclusive, professional environment designed to meet all your business and entertainment needs. It’s all included in your membership — spectacular views from your seats, great food and beverages, memorable experience, and much more — all for ONE PRICE. For Legends Membership information, contact the Premium Sales Department at (317) 917-CLUB or visit Legends presented by Bright House Networks. Parents are encouraged to register their child at the nearest Guest Relations and receive a Boomer’s Buddies wristband (see Boomer’s Buddies). If your child has been lost, visit the nearest Guest Relations for further assistance. Lost and Found Any items found in the building will be turned in to the Guest Relations located on the Event Level. Any unclaimed items will be discarded after 30 days. Call (317) 917-2979 for more information about lost items. Marriage Proposals Have you always dreamed of proposing to your girlfriend or boyfriend at a Pacers or Fever game? Now you can make a proposal of a lifetime in front of more than 18,000 guests at Conseco Fieldhouse. A $200 tax-deductible donation to Pacers Foundation, Inc. will get your personal message in lights on the center scoreboard at Conseco Fieldhouse during Pacers or Fever home games; while a $225 tax-deductible donation to Pacers Foundation includes your message and a color photo of your proposal as it appears on the scoreboard. Limited space restricts your message to two lines, with a maximum of 15 spaces per line. All reservations must be received at least two (2) business days prior to the day of the requested game, but make your request early as there is a maximum of 12 greetings per game. For more information, contact Pacers Foundation, Inc. at (317) 917-2500 or via e-mail at Foundation@pacers.com. MeetingSpace Unique meeting, banquet or party facilities with upscale amenities and service are available. For more information, call (317) 917-2500. NBA Fan Code Of Conduct The National Basketball Association, Indiana Pacers, and Conseco Fieldhouse are committed to creating a safe, comfortable, and enjoyable sports and entertainment experience. NBA fans have a right to expect an environment where: The arena staff has been trained to intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard or guest services staff member. Guests who choose not to adhere to these provisions will be subject to ejection without refund, and revocation of season tickets and may also be in violation of city ordinances resulting in possible arrest and prosecution. Parking Parking is available within walking distance of Conseco Fieldhouse throughout the downtown area. If you would like specific information related to bus parking near the Fieldhouse, contact Denison Parking at (317) 916-1760. Pepsi Square Located on the Balcony Level of Conseco Fieldhouse, Pepsi Square can serve as gathering spot or dining area during most events. Stop by and take a look at the thousands of basketball cards on display featuring former and current Pacers’ players, amongst many basketball stars with Indiana connections. Police/Security The Indianapolis Police Department, the Marion County Sheriff’s Department and other security staff will be on duty throughout the building and on the grounds during event times. If assistance is needed, notify security staff immediately. Programs Programs for most events are available at the Home Court and other locations located around the Fieldhouse. Locations may differ with each event. Consult a Guest Relations representative for the nearest point of sale. Parent Waiting Areas Depending on the event, there may be a designated area for those bringing children but not attending the event. For location information, call (317) 917-2500. Security Everyone is subject to a variety of inspection types when entering the Fieldhouse. All bags will be inspected and all bags larger than 16”x16” will not be allowed. In addition, weapons of any type, including chains, spikes, or any other item that may be deemed by PS&E as a safety or security issue, are not permitted inside the ticketed area. Season Tickets Full, half and mini plan season ticket packages for the Pacers and the Fever are available at various price ranges. For season ticket information, call (317) 917-2500. Season Ticket Holders PS&E assigns one Premium Services Manager or Ticket Services Coordinator to every Season Ticket Holder account. If Season Ticket Holders have questions, need additional tickets, invoice questions, wish to schedule a meeting or other special request they may do so by calling their service person or the Season Ticket Holder Hotline at (317) 917-2525. Single-Event Suites A limited number of Executive and Party Suites are available for certain Conseco Fieldhouse events. These Single-Event Suites come in two sizes. Located on the private Krieg DeVault Club Level, the Executive Suites comfortably accommodate 20 guests; while the Party Suites, accommodate up to 50 guests. Executive and Party Suites offer the perfect setting for special client outings, corporate/ employee events, holiday parties and special get-togethers with friends and family. For more information, call (317) 917-CLUB or visit Single-Event Suites. Smoking Policy Conseco Fieldhouse is a smoke-free building. Outdoor terraces for those guests wishing to smoke are located on the east and west sides of the Main Concourse, Krieg DeVault Club Level and Balcony Level. Souvenirs
Souvenir stands are located throughout Conseco Fieldhouse during Pacers and Fever games. Depending on the event, portable units may also be set up at various locations. To locate a souvenir stand nearest you, contact a Guest Relations representative. Speakers Bureau PS&E front office personnel are available for speaking engagements, lunch meetings and other functions. Players, mascots and members of the dance teams are also available for personal appearances and community events for a nominal fee. For more information, call (317) 917-2500. Starbucks Coffee Shop Starbucks is located in the northwest quadrant of Conseco Fieldhouse, on street level, adjacent to Home Court. Starbucks serves its famous cappuccino, espresso and pastries. The coffee shop is open to the general public during non-event times. For more information, call (317) 917-0118. Strollers Non-collapsible strollers may be checked at Guest Relations located on the Main Concourse. Collapsible units may be placed underneath the seats. Contact a Guest Relations representative for further assistance. Suite Rental A limited number of Executive and Party Suites are available for certain Conseco Fieldhouse events. These rental suites come in two sizes. Located on the private FedEx Level and Krieg DeVault Club Level, the Executive Suites comfortably accommodate 20 guests; while the Party Suites, located on the Krieg DeVault Club Level, accommodates up to 50 guests. Executive and Party Suites offer the perfect setting for special client outings, corporate/employee events, holiday parties and special get-togethers with friends and family. For more information, call (317) 917-2500 or visit Suite Rental. Taxis Taxicab service is available in the Indianapolis downtown area. Yellow Cab offers taxi services for wheelchair clients and may be contacted at (317) 487-7777. For assistance, contact a Guest Relations representative.
Tours All group tours of Conseco Fieldhouse must be scheduled in advance. For more information, call (317) 917-2500. One hundred percent of tour proceeds benefit Pacers Foundation, Inc.
The Varsity Club Presented By UPS This full-service restaurant offering an upscale dining experience is located on the north end of the Krieg DeVault Club Level. Managed by Levy Restaurants it is open to Suite Holders and Club Seat Licensees during all Pacers home games and other selected events. It is also available on a walk-up/space-available basis for other Season Ticket Holders. For other events The Varsity Club presented by UPS may be open to the general public. Weapons Weapons of any type, including chains, spikes, or any other item that may be deemed by PS&E as a safety or security issue, are not permitted inside the ticketed area. PS&E information can be accessed via a variety of Web sites. Each Web site listed below can be accessed through the other by clicking on the appropriate hyperlink posted on the Web site. For information on the:
Will Call
Located in the Clarian Health Entry Pavilion, the Conseco Fieldhouse Box Office is open Monday-Saturday from 10:00 a.m. to 5:00 p.m. The Box Office is open later on evenings and some Sundays when there are events scheduled. Payment methods accepted are: cash, check, Visa, MasterCard, Discover and American Express. The Box Office telephone number is (317) 917-2727.
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Copyright © 2003-08 Pacers Sports & Entertainment. All rights reserved. Pacers Sports & Entertainment (PS&E) is part of a family including the Indiana Pacers, Indiana Fever, Conseco Fieldhouse and the Pacers Foundation. Content may not be published, broadcast, rewritten, or redistributed. Terms of Service and Privacy Policy apply to this site. |
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